Refund Policy

1. Service Nature

kaucim.ai operates the following digital services:

• Wong Tai Sin Fortune-Stick Interpretation (one-time purchase): after successful payment, the full interpretation for the corresponding sign is unlocked online immediately.
• Yuelao (月下老人) Relationship Products (one-time purchase): users may purchase a First Relationship Verdict at HK$18 / US$5.99 or a 7-Day Yuelao Chat Pass at HK$88 / US$16.99. The first product delivers 1 relationship verdict, brief explanation, and 20 follow-up replies for the same relationship. The chat pass provides AI chat access for the same relationship for 7 days after payment, for follow-ups, review, interpreting new replies, and wording help, within reasonable use. There is no subscription or recurring charge.
• Palmary AI Palm Reading (one-time purchase): users may upload one palm photo for a free preview and may unlock the full Palmary reading for US$2.99 in English or HK$28 in Chinese. The paid unlock delivers the full 10-point reading, scenario note, and on-device annotated card features. The original palm photo is not stored by kaucim.ai after analysis, so the visual card may depend on browser/session data and the available download or save features.
• Personalised Chart-Based Analysis Reports (one-time purchase): personalised reports generated from the birth details you provide, covering different topics such as personal profile, wealth & career, and two-person compatibility. Pricing varies by topic and depth (e.g. personal-profile report from HK$ 28, full report HK$ 88, two-person compatibility HK$ 128; some reports can be upgraded to a more complete version by paying the difference). The corresponding content is unlocked online immediately after payment.

All of the above services are digital content. There are no physical goods, shipping, subscriptions, or recurring charges. The 7-Day Yuelao Chat Pass does not create a human coaching service, human companionship service, or ongoing membership. Palmary does not create a biometric identity, medical, health, or professional assessment service.

2. General Refund Rule

All of the above services are digital content delivered immediately upon payment (interpretations, verdicts, reports, follow-up allowances, time-limited chat access, Palmary full readings, or card-generation features are unlocked or made available after successful payment). Payments are generally non-refundable, non-cancellable, and non-exchangeable.

3. Exceptional Refund Cases

Refund requests are reviewed only in the following limited cases:

• Duplicate charges or clearly duplicated purchases of the same order
• Payment completed, but the purchased content (interpretation, verdict, report, follow-up allowance, time-limited chat access, Palmary full reading, or card-generation feature) was not delivered within a reasonable time, and we have verified the cause to be a technical failure
• Yuelao-specific: when a platform technical failure makes the service unusable and purchased follow-up allowance or 7-day chat access cannot be used during the outage, we may restore access, re-deliver the service, or review a refund for the unused portion only. Delivered, used, or expired portions are not refundable.
• Palmary-specific: when payment succeeds but the full reading cannot be unlocked because of a verified platform or payment-verification failure, we may restore access, re-deliver the full reading, or review a refund. If the full reading has already been generated, displayed, downloaded, saved, or otherwise accessed, it is treated as delivered digital content.
• Unauthorised fraudulent transactions verified by the payment channel or by us

4. Non-refundable Cases

• Subjective dissatisfaction with the interpretation, results not matching personal expectations, or change of mind
• Refund requests made after the unlocked content has been viewed, screenshotted, saved, or shared
• Yuelao: relationship verdicts or follow-up responses are non-refundable once generated, unlocked, or used. The 7-day chat pass is non-refundable once used or expired. Subjective dissatisfaction with Yuelao's responses, relationship assessment, review, or suggested wording does not constitute grounds for a refund.
• Personalised Chart-Based Analysis Reports: once a report is generated and unlocked, subjective dissatisfaction with the analysis, disagreement with it, or a change of mind does not constitute grounds for a refund. The analysis is a personal reference, not a prediction of fate, and no specific outcome is guaranteed.
• Palmary: once the full palm reading, scenario note, or annotated card feature is generated, displayed, downloaded, saved, screenshotted, or otherwise accessed, subjective dissatisfaction with the reading, disagreement with the palmistry interpretation, inability to recreate a card because the browser session or local photo copy is no longer available, or a change of mind does not constitute grounds for a refund.
• Issues caused by the user's device, network, browser settings, or failure to follow on-screen instructions

5. Data Retention Notes

To preserve conversational continuity, the system temporarily caches user-Yuelao dialogue during the service window:

• Anonymous free-chat phase: dialogue is retained for 24 hours, then automatically cleared.
• Paid chat phase: dialogue is retained for up to 90 days, then automatically cleared. Cache is used solely to maintain context, not for any other purpose.

We do not retain user dialogue for long-term storage, do not use it to train commercial models, and do not share it with third parties. Refund reviews do not require, and will not access, the raw dialogue content.

For Palmary, kaucim.ai does not store the original uploaded palm photo after analysis. The result and payment state are kept for a limited time to support unlocking, payment verification, and refund handling. The annotated card is generated on your device and may depend on your browser session data.

6. How to Request Support

If you believe your order qualifies for an exception, please email support@kaucim.ai within 7 days of payment with your order time, payment screenshot, issue description, and contact details. We will review and respond within a reasonable time.

7. Contact Us

Starry Research Labs Limited
Email: support@kaucim.ai
Website: https://www.kaucim.ai/